An exciting opportunity to join a high-end new build residential developer. Their Northern Home Counties Division is looking to recruit a Customer Service Coordinator working within the Customer Services Team. Permanent role with Hybrid working with flexibility to attend the office 2-3 days a week.

The Role

Principal accountabilities of the Customer Care Coordinator role include:

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.   
• Communicate with the Customer Service Manager to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Service log/monitor.
• Check invoices and forward for payment. 
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

• Experience of working as an Administrator in a fast-paced environment.
• Experience of working within the construction or house building sector is desirable.

Qualifications and Training

• GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
• Ability to liaise with internal and external personnel.
• Good administration skills with the ability to coordinate numerous issues during the working day.
• Able to work to deadlines.
• Ability to work on own initiative.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook), CRM Systems (Salesforce Service Cloud desirable – but training given).
• Committed to diversity and inclusion.